Refund policy
At Sana Saffana, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags, packaging, and accessories must be included.
- Proof of purchase or order confirmation must be provided.
Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.
Return Shipping
Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning products.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request photos of the item and packaging to help resolve the issue quickly.
Order Cancellation
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.
Contact Information
For any return or refund inquiries, please contact us:
Sana Saffana
Phone: 03404397943