Shipping Policy

Last Updated: September 24, 2026

Thank you for shopping with Sana Saffana. We’re committed to getting your order to you safely, quickly, and with care.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and other serviceable areas.

At this time, we do not offer international shipping.

2. Order Processing

Orders are processed within 1–2 working days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, promotions, or busy periods, processing may take slightly longer.

3. Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is:

Major Cities: 3–5 working days
Other Areas: 5–7 working days

Please note that these are estimated delivery times and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Free nationwide shipping is currently available on all orders.

If our shipping charges or promotions change in the future, the applicable shipping cost will be clearly displayed at checkout before you place your order.

5. Cash on Delivery

We offer Cash on Delivery (COD) across eligible locations in Pakistan.

Please make sure your:

Full name
Complete delivery address
Active phone number

are entered correctly when placing your order. Incorrect information may result in delivery delays or a failed delivery.

6. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through our courier partner when available.

You can use the tracking information to follow your shipment until it reaches you.

7. Delayed Deliveries

While we aim to deliver every order within the estimated timeframe, occasional delays may occur due to:

Weather conditions
Public holidays
Courier-related issues
Incorrect or incomplete address information
High order volumes during sales
Unforeseen circumstances

We appreciate your patience if your order takes longer than expected.

8. Failed Delivery Attempts

If a delivery attempt fails because the customer is unavailable, the address is incorrect/incomplete, or the order is refused, the courier may attempt re-delivery.

Additional delivery charges may apply in certain cases.

9. Damaged or Missing Items

Please inspect your package when you receive it.

If your order arrives damaged, incomplete, or with an item missing, please contact us within 48 hours of receiving your order so that our team can review the issue and assist you.

For faster assistance, please provide your order number and clear photos/videos of the package and product.